Return & Refund Policy
Last updated: August 2026
This Return & Refund Policy applies to all B2B wholesale orders placed with Dongguan Taiyang Silicone Products Co., Ltd. By placing an order, the buyer agrees to the following return, replacement and refund terms.
1.1 Order Confirmation & Pre‑Shipment Inspection
Before mass production, we will confirm product specifications, colors, sizes, logos and packaging with the buyer. For customized silicone products, all details shall be finalized via PI, sample confirmation or written agreement.
We support pre‑shipment inspection. Buyers or third‑party inspection agencies are welcome to inspect goods at our factory before shipment.
1.2 Qualified Return Conditions
We accept return or replacement only if one or more of the following factory quality issues occur:
- Defective products caused by production errors (breakage, deformation, severe blemishes, functional failure)
- Wrong product size, color or specification caused by our production mistake
- Unqualified products that fail standard food‑grade silicone testing due to our production problems
Return application must be submitted within 7 working days after goods arrival with clear photos, videos and packing list as evidence.
1.3 Non‑Returnable Situations
The following situations are not eligible for return, refund or free replacement:
- Minor color difference, tiny scratch or slight size deviation within industry acceptable range
- Damage caused by improper transportation, improper storage or incorrect use by the buyer
- Customized products with buyer’s exclusive logo, custom size or custom mold (no resale value)
- Overstock problem, market demand change or buyer’s personal purchase mistake after production completion
- Goods inspected and confirmed qualified before shipment
1.4 Solution for Quality Problems
After we confirm valid factory quality issues:
- For small defective quantity: We will provide free replacement in the next order or offer partial refund according to the defective ratio.
- For large defective quantity: We support full re-production, goods return or proportional refund based on actual loss.
- All compensation solutions will be confirmed by both parties in writing.
1.5 Shipping Fee Rule
- If the problem is caused by our factory quality error: we bear the reshipment cost or return freight (negotiable).
- If the return is caused by buyer’s reasons: all freight, labor and re-stocking fees shall be borne by the buyer.
1.6 No Refund for Finished Custom Goods
All custom silicone kitchenware, custom molds, logo printed products and tailor‑made packaging are non-refundable once production is started, because these products cannot be resold to other customers.
1.7 Policy Update
We reserve the right to update this Return & Refund Policy without prior notice. The latest version will be posted on the official website.
1.8 Contact
For any return and refund inquiries, please contact: Bella Yang | bellaty@taiyangsilicone.com
|(Note: May contain AI-generated content.)
